Website Support

/Website Support
Website Support2019-03-19T12:02:31-05:00

Website & Digital Marking Support

We’re here to help!

Support Hours

Monday 9AM–4:30PM
Tuesday 9AM–4:30PM
Wednesday 9AM–4:30PM
Thursday 9AM–4:30PM
Friday 9AM–4:30PM
Saturday Closed
Sunday Closed

Frequently Asked Questions

What is your support SLA?2019-03-12T11:09:26-05:00

Our support team will have a response to your inquiry within 24 business hours. Most often we are significantly faster than that. We are also available via the phone and can often solve your issue over the phone, and if needed initiate a remote screen sharing session to resolve your problem.

What contact method do you prefer?2019-03-12T11:11:09-05:00

The best method to contact us for a non-urgent request is to email support@inbound.studio. This will create a ticket and notify our support team, and track your ticket until it is resolved.

How should I submit content update requests?2019-03-12T11:13:04-05:00

If you have content on your website that you would like to update, you can let us know through email, phone or by scheduling a meeting to review your requests. When requesting content updates, please be clear about where the content is being modified, including URLs, screenshots, and documents as necessary.

How can I submit an emergency support ticket?2019-03-12T11:15:48-05:00

If you have an emergency support request (e.g., your website is down or malfunctioning), please call the helpdesk line at (612) 324-5515. If it is out of hours, leave a message. We do not have a 24×7 support team at this time, but this will get us your message as quickly as possible.