Website & Digital Marking Support
We’re here to help!
Frequently Asked Questions
Our support team will have a response to your inquiry within 24 business hours. Most often we are significantly faster than that. We are also available via the phone and can often solve your issue over the phone, and if needed initiate a remote screen sharing session to resolve your problem.
The best method to contact us for a non-urgent request is to email firstname.lastname@example.org. This will create a ticket and notify our support team, and track your ticket until it is resolved.
If you have content on your website that you would like to update, you can let us know through email, phone or by scheduling a meeting to review your requests. When requesting content updates, please be clear about where the content is being modified, including URLs, screenshots, and documents as necessary.
If you have an emergency support request (e.g., your website is down or malfunctioning), please call the helpdesk line at (612) 324-5515. If it is out of hours, leave a message. We do not have a 24×7 support team at this time, but this will get us your message as quickly as possible.